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FAQ — General operation & support

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The printer does not print

Problem: The printer does not print Here are the steps to follow to diagnose the problem: 1. Is the printer turned on? A solid blue light should be visible on the front of the printer. 2. The printer ...

Imprimante

24 Jul 2025

The printer makes noise but does not print – Possible causes

Problem : The printer makes noise but does not print Here are the most common causes: 1. Paper jam Open the bonnet Reposition the roller correctly. 2. Empty roller Replace the roller with a new one. 3...

Imprimante

24 Jul 2025

My printer prints a blank ticket

Problem : My printer prints a completely white ticket This problem is often linked to the paper roll. Here are the steps to follow: 1. Roll inserted incorrectly (upside down) Check that the roll is co...

Imprimante

24 Jul 2025

My ticket has black lines

Problem: The printed ticket has black lines This type of fault generally indicates a hardware problem. The cause may be a damaged or faulty thermal head. Recommended action: Contact Technical Support ...

Imprimante

24 Jul 2025

My Wi-Fi RMAX is not working

Problem: The RMAX Wi-Fi network does not work or does not provide Internet access Here are two common cases: The RMAX Wi-Fi network does not appear in the list of available networks You are connected ...

Connexion Internet

24 Jul 2025

Kiosk orders are not received in the kitchen

Problem : Orders placed on the kiosk are not displayed in the kitchen or on the kitchen screen. Verification steps 1. Is the kiosk connected to the right Wi-Fi network (Restomax)? The device must be c...

Kiosque

24 Jul 2025

Scanner not working

Problem You're having a problem with your scanner: it won't turn on, won't scan, or is no longer recognised by the tablet. Verification steps 1. Unplug and reconnect the scanner The scanner is general...

Périphériques

24 Jul 2025

The scale does not work or gives an incorrect weight

Problems encountered The scale no longer lights up or does not respond The scale displays an incorrect or unstable weight Verification steps 1. The scale is not working Start by checking the power sup...

Périphériques

24 Jul 2025

Cash drawer - Drawer does not open when paying cash

Problem: The cash drawer does not open when a customer pays in cash. Checking steps to be carried out : 1. Check that the printer is switched on and printing tickets The cash drawer only works when th...

Périphériques

24 Jul 2025

Why don't my orders appear on the kitchen screen?

Problem: Orders placed from the till or a tablet do not arrive on the kitchen screen. Checks to be carried out : Wi-Fi connection Make sure the kitchen display is connected to the same Wi-Fi network a...

Écran cuisine

24 Jul 2025

The orders arrive on the wrong kitchen screen - what should I do?

Problem : The commands are displayed on a kitchen screen that does not correspond to the correct station (e.g. hot instead of cold). Steps to follow : Access the screen settings Open the menu via the ...

Écran cuisine

24 Jul 2025

The kitchen screen remains white - how can I solve this problem?

Problem : The kitchen screen displays nothing at all and remains frozen on a white background. Explanation: This type of problem is linked to the hardware (the screen itself) and not to the Restomax s...

Écran cuisine

24 Jul 2025

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