Problem: The printer does not print

Here are the steps to follow to diagnose the problem:

1. Is the printer turned on?

• A solid blue light should be visible on the front of the printer.

2. The printer does not turn on?

• Check the power cable:
  • Properly connected to the printer
  • Well connected to the transformer

3. The printer is on but still not printing?

• Check the network cable:
  • Is it plugged in properly?
  • Is the cable damaged where it connects?

4. Check network access

• Ensure that the printer is connected to the network RMAX + 6 digits
• • Perform an Internet test from another device on the same network (e.g., a Google search) to see if the issue is related to a general Internet connection problem.

5. Everything seems to be in order, but the printer still isn't working?

• This may be a problem with your router or Internet box.
• Check out the Router section of the FAQ for more information.

6. Still not working?

Call technical support on +32 2 333 75 33