Problem :

The cash drawer does not open when a customer pays in cash.

Checking steps to be carried out :

1. Check that the printer is switched on and printing tickets

• The cash drawer only works when the printer is operational.
• Make sure that :
  • The printer is switched on
  • It prints tickets correctly
• If this is not the case, please refer to the article dedicated to printer problems.

2. Check the connection between the till and the printer

• Confirm that the till is correctly connected to the printer via USB cable or network, depending on your configuration.
• Incorrect connection may prevent the signal that triggers opening from being sent.

3. Check the cash drawer cable

• The cash drawer is connected directly to the printer (not to the till itself).
• Visually inspect the cable:
  • Make sure it's plugged in properly
  • Check that it is not bent, twisted or damaged

Do you need help?

If the drawer still does not open or if the equipment seems damaged (broken key, jammed mechanism), contact our technical support on +32 2 333 75 33 for assistance or a replacement.