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FAQ — General operation & support

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Why don't my orders appear on the kitchen screen?

Problem : Orders placed from the till or a tablet do not arrive on the kitchen screen. Checks to be carried out : Wi-Fi connection Make sure the kitchen display is connected to the same Wi-Fi network ...

Écran cuisine

24 Jul 2025

Nothing appears on the customer screen: what should I do?

Problem: The customer screen is on, but no more information is displayed. Steps to check: 1. Check the Wi-Fi connection Make sure the client display is connected to the correct Wi-Fi network. → Recomm...

Écran client

24 Jul 2025

TPE - The payment terminal is not working

Common problems encountered: You may encounter one of the following error messages on your payment terminal (TPE): «Terminal not connected» «Can’t find destination to host» Of: de terminal reageert he...

Méthodes de paiement

24 Jul 2025

Add an additional payment method

Would you like to add a new payment method to your Restomax system? For reasons of security and system consistency, this operation must be carried out by a technical support agent. What can I do? 👉 Co...

Méthodes de paiement

24 Jul 2025

The application is slow or buggy

Problem: The Restomax application is slow, freezes or no longer responds correctly. Verification steps : 1. Check that the application is up to date An obsolete version of the application may cause sl...

Application Restomax

24 Jul 2025

"Disk full" error message

Problem: You see a ‘Disk full’ error message when you use the Restomax application. Explanation: This message means that the tablet no longer has enough storage space for the application to work prope...

Application Restomax

24 Jul 2025

Erreur ‘Failed host lookup: “ws-pos-02.plugandpos.com”’.

Problem: This message means that the tablet does not have Internet access. Visual indicator: a red cloud appears at the bottom right of the application (it should be green in normal operation). Verifi...

Message d'erreur

24 Jul 2025

I can't start my shift / ‘No route to host’ or ‘Timeout’ messages

Are you experiencing a problem with the application (shift not starting, sales not possible, error messages, etc.)? First of all, look at the colour of the indicator light on the front of the black bo...

Boîte noire

24 Jul 2025

Impossible to clock in or validate a sale / Exclamation mark or verification loop

Are you experiencing a problem with the application (shift not starting, sales not possible, error messages, etc.)? First of all, look at the colour of the indicator light on the front of the black bo...

Boîte noire

24 Jul 2025

Check cables‘ or ’Retry" message at checkout

Are you experiencing a problem with the application (shift not starting, sales not possible, error messages, etc.)? First of all, look at the colour of the indicator light on the front of the black bo...

Boîte noire

24 Jul 2025

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