Problem:

This message means that the tablet does not have Internet access.

Visual indicator: a red cloud appears at the bottom right of the application (it should be green in normal operation).

Verification steps :

1. Check the tablet's Wi-Fi connection

• Go to Settings → Wi-Fi
• Ensure that the tablet is connected to the RMAX network + 6 digits (e.g.: RMAX123456)

2. Test Internet access

• Open Safari or another browser
• Try a Google search
  → If this does not work, there is probably a problem with the router

Steps to check the router :

🔸 Wi-Fi RMAX does not appear

• Check that the router is switched on (power button activated)
• Check that the power cable is properly connected
• On the front of the router, 5 green lights should be on

🔸 RMAX Wi-Fi is visible, but no Internet access

• Connect another device (smartphone, etc.) to another Wi-Fi network on the same box
• Run a test (YouTube or Google) to confirm Internet access
• Check that the WAN port on the RMAX router is connected to the Internet box.
• Restart the RMAX router
• If necessary, also restart the Internet box
• If the problem persists, contact your Internet provider

Do you need help?

If after all these checks the error is still displayed, contact our technical support on +32 2 333 75 33 for assistance.