Problem:

The customer screen is on, but no more information is displayed.

Steps to check:

1. Check the Wi-Fi connection

• Make sure the client display is connected to the correct Wi-Fi network. 
  → Recommended network: RMAX+client number (e.g. RMAX123456)
• Also check that the tablet or device sending the data is connected to the same network.

2. Other symptoms to watch out for

If the :

• No longer lights up
• No longer responds to touch
• Remains frozen or black even after restarting

It's probably a hardware problem.

Do you need help?

If the problem persists despite these checks, contact our technical support team on +32 2 333 75 33 for further assistance.