Problem :
Orders placed on the kiosk are not displayed in the kitchen or on the kitchen screen.
Verification steps
1. Is the kiosk connected to the right Wi-Fi network (Restomax)?
The device must be connected to the internal network for commands to be transmitted correctly.
- Open Settings → Wi-Fi
- Ensure that the kiosk is connected to a network of the following type:
RMAX + 6-digit customer number
(example: RMAX123456)
2. Is the Restomax application up to date?
An obsolete version may prevent commands from being transmitted.
- Open the device update manager (Play Store → Updates)
- Check whether an update of the Restomax application is available
- If so, update it immediately on all the kiosks concerned
Technical assistance
If the problem persists despite these checks:
Call our technical support on +32 2 333 75 33
We'll help you get the kiosk up and running again.