Problem

You're having a problem with your scanner: it won't turn on, won't scan, or is no longer recognised by the tablet.

Verification steps

1. Unplug and reconnect the scanner

• The scanner is generally powered via a USB socket.
• Unplug it then plug it back in to force a restart
• Wait a few seconds, then try reading a barcode again

2. Check Bluetooth on the tablet

• Open the tablet settings
• Make sure Bluetooth is activated
• If this is not the case, activate it
• Then try reconnecting the scanner

If the scanner is still not detected, it may need to be reconfigured.

3. Reconfiguring the scanner

• Make sure you have the installation sheet supplied with the scanner.
• This sheet contains 3 barcodes to be scanned in a precise order
• Scan these codes in the order shown to reset the scanner configuration

Technical assistance

If the problem persists despite these steps :

Contact our technical support team on +32 2 333 75 33

A technician will be able to guide you through the process or provide you with a replacement if necessary.