Problem: The RMAX Wi-Fi network does not work or does not provide Internet access

Here are two common cases:

• The RMAX Wi-Fi network does not appear in the list of available networks
• You are connected to RMAX Wi-Fi, but you do not have an Internet connection

Verification steps

1. Wi-Fi RMAX does not appear

Check the following points:

• Is the router switched on?
  • The power button on the back must be activated
• Is the power cable connected correctly?
• On the front of the router, 5 lights should be green

2. Connected to RMAX Wi-Fi but no Internet

If the power supply seems to be OK, but the network LED (the rightmost one) is not green, follow these steps:

1. Check that the original Wi-Fi network (the provider's box) does indeed provide Internet
   • Try accessing a site like YouTube from a device connected to this box
2. Make sure that the WAN port on the RMAX router is connected to the Internet box by cable.
3. If the network is working :
   • Restart the RMAX router
4. If that's not enough :
   • Restart the provider's Internet box
5. If the problem persists :
   • Contact your Internet provider

Technical assistance

If, despite these checks, the problem persists :

Call our technical support on +32 2 333 75 33

We'll help you reconnect quickly.