Are you experiencing a major problem and want to back up your local database?
We explain how to do it easily.
Back up your cash register from the app
Hello, everyone!
Today, we will see how to back up your cash register directly from the application, locally and/or on FTP servers.
Steps to start a backup
- Go to Settings → then to the Licence tab.
- At the bottom right, click the BackupDB + Supplyout FTP button.
- A window will open with two options:
- ✅ Local backup: creates a backup file stored on your device.
- ✅ FTP backup: sends a copy of the file to the servers (recommended).
🎯 Tip: Enable both options for double security.
Where can you find your backup?
- Open the file manager on your device.
- Go to the Downloads folder.
- You will find:
- A file with the extension .db (e.g. backup_cashboxname.db)
- Or a backup folder containing several backups if you have already generated them.
Why perform both types of backup?
- Local → fast and accessible directly on the device.
- FTP → protection in the event of loss, breakdown or theft of the cash register.
Best practices
- Make regular backups (e.g. at the end of the day or before a major update).
- Check that the .db file is present in your downloads.
- In case of doubt or technical issues, the support team can recover the server backup.