A good customer, a neighbour or a commercial gesture?

Here's how to easily give a discount on an item on a ticket 😉

• Important: Discounting is a sensitive operation and is linked to a user right. We advise you to exercise caution before granting this right to a user.
• Tip: For better tracking of discounts, we recommend that you always add reasons for discounts via the settings panel.

Would you like to apply a general discount to the ticket? Go to this tutoWe explain how to do it 🙂

Apply a manual discount to an item

Hello, everyone!

Today, we will see how to apply a manual discount to an item during a sale at the checkout.

Objective

Apply a discount (e.g., 15%) to a specific item in a current ticket.

Steps to follow

1. Create your ticket and add the items.
2. Click on the line for the relevant item (e.g. Sparkling water).
3. A tab will open → click on Discount.
4. In the window:
   • Select a pre-configured discount,
   • or enter a discount percentage manually.
5. (Optional but recommended) Select a reason for discount for tracking purposes (e.g., Good customer).
6. Click on Validate.
7. The discount is applied to the item and visible on the receipt.
8. Finalise the sale by closing the ticket.

Result

• De korting wordt alleen toegepast op het geselecteerde artikel.
• The ticket clearly states the discount and the reason (if provided).

Best practices

• Encourage the use of reasons for discount to ensure proper follow-up.
• Restrict manual discounts to authorised users.
• Always check the total before confirming the sale.