The restaurant industry faces fierce competition. To remain competitive, it is more important than ever to master best practices in this sector. In this article, we offer our advice on how to best manage your establishment.

5 key points for managing your restaurant efficiently

It is important to put the best arrangements in place to manage your restaurant. This includes setting up an efficient delivery service, adopting a suitable cash register system, etc.

Delivering a seamless customer experience

The key to a restaurant's success lies in customer satisfaction.

Indeed, nothing is more frustrating than paying for a meal only to find that the service is terrible (endless waiting, rude or awkward waiters, etc.). Your establishment must therefore offer a pleasant customer experience.

To achieve this, it is important to offer fast and efficient service. The best way to do this is with an efficient restaurant cash register.

Create an efficient delivery service

Did you know? Restaurants that offer delivery services perform better. However, this requires strict organisation.

For example, you will first need to create a specific delivery menu. You will also need to choose suitable packaging and decide on the right platform for taking orders. 

It should be noted that some cash register systems, such as RESTOMAX, can connect to Ubereats, Deliveroo, and other similar platforms. This can be extremely helpful.

Handle unhappy customers with tact and efficiency

The way you handle unhappy customers affects your restaurant's image. It is therefore important to respond tactfully and without aggression. In particular, you should:

• identify the causes of their dissatisfaction,
• find a quick solution,
• and, above all, ensure that the error identified does not recur.

Optimise turnover rate per table

The table turnover rate refers to the number of times you serve customers at the same table during a service. It is one of the key indicators for a hospitality establishment.

By increasing your turnover rate, you can improve your revenue without even increasing the capacity of your venue. However, to achieve this, several measures must be taken:

• plan teams for each department;
• adapt the organisation in the dining room and kitchen;
• simplify payment collection with a fast cash register;
• offer a QR flasher for customer orders;
• etc.

Dealing with busy periods: end-of-year celebrations, weekend holidays

The hospitality industry experiences peak periods during Christmas, holidays, and weekends. It is therefore important to plan for these customers in order to manage services as effectively as possible during these periods.

To achieve this, you will need to optimise the registration process, optimise payment solutions, etc. Setting up a digital booking system is also a good idea.

Choosing a cash register: an essential step in restaurant management

The cash register is an essential piece of equipment in restaurants. It allows you to record transactions, manage stock and bill customers. But to make your business profitable, it is essential to choose software that is compatible with the hospitality industry.

RESTOMAX, for example, offers packages tailored to the needs of this type of establishment. With its many options, our POS system makes it easy to manage your restaurant. What are its features?

• Order management;
• Fast payment;
• Ubereats and Deliveroo connection for food delivery;
• Order via QR code;
• Provision of floor plans;
• etc.

With this type of device, providing quality service will be easy.

In conclusion

Running a restaurant requires a great deal of organisation. To guarantee impeccable service, it is therefore essential to have good cash register software. Choose RESTOMAX. This software includes a powerful system that will save you time and increase your profitability.

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